Education

Undergraduates, Graduates, Post Graduates from any stream can apply

Eligibility Criteria

• 2+ years of BPO / KPO/ITES experience
• Good knowledge of advance MS-Excel
• Proficiency in preparing reports using MS-excel formulas
• Effective oral, written and interpersonal communication skills
• Sound listening and analytical skills
• Demonstrated ability to work in a team environment
• Should be skilled in Call monitoring, Data management, Site management level & Quality monitoring
• Basic IT know-how i.e. understanding application of Information Technology
• Flexible to work in a 24X5 environment
• Structured thought process
• Self-driven

Job Responsibilities

• Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team
• Uses quality monitoring data management system to compile and track performance at individual level
• Participates in customer and client listening programs to identify customer needs and expectations
• Provides actionable data to various internal support groups as needed
• Coordinates and facilitates call calibration sessions for staff
• Provides feedback to employees, leaders and managers
• Prepares and analyzes internal and external quality reports for management staff review

Interview Details

Job Timings – 6:30 pm to 3:30 am (Fixed shift)

Fixed Saturday-Sunday Off

Office Address: Business@ Mantri, Vimanagar Off Nagar road, ahead of phoenix mall
Landmark-Four point by Sheraton

Interview Time: 5pm-10pm (Monday –Friday)